Refund policy
Returns
Our Promise
We want every product you receive to be exactly right — for you and for your dog. If something arrives damaged, defective, or isn't what you ordered, we'll make it right. No shipping things back. No runaround.
What's covered
- Items that arrive damaged or defective
- Items that aren't what was ordered
- Packages that never arrive (confirmed by tracking)
What isn't covered
- Change of mind or change in your dog's needs after delivery
- Fit or size issues (please review dimensions carefully before ordering — we include measurements on every product page)
- Items reported more than 30 days after delivery
How to reach us
Email us at info@goldenyearspetcompany.com within 30 days of delivery with your order number and a photo or short video showing the issue.
We'll respond within 1–2 business days with a replacement or full refund — your choice.